# Refund Policy

> Our terms for terminations, refunds, inactive projects, unused retainer hours, and hosting or domain cancellations.

Canonical page: https://artificial.studio/legal/refund-policy

*Last updated — 18 October 2024*

## Terminations & refunds

- Either party may terminate the agreement with 30 days’ written notice.
- If the client cancels before project completion, payment is required for all completed work up to that point.
- Deposits are non-refundable as they secure the project and timeline.
- Refunds, if applicable, are determined based on project milestones met.

## Inactive projects

- If a project remains inactive for more than 6 weeks due to client delays, it will need to be rescheduled based on our availability.
- Additional costs may apply for rescheduling.

## Hourly & retainer work

- Unused time does not roll over to the next month.
- No refunds or credits are issued for expired or unused hours.
- Time purchased is non-transferable between clients or projects.

## Hosting & domain services

- Hosting and domain renewal fees are non-refundable once paid.
- Cancellations must be requested before the next billing cycle to avoid additional charges.

If you have any questions regarding refund policy, please contact us at info@artificial.studio